Data deletion
This page explains how to request deletion of your KitFiler Money account and related personal data.
1. How to request deletion
- Email: send a request to admin@kitfiler.com from the email address on your account (include that address in the message).
- In-app (immediate): sign in and go to Security → Delete account. You confirm with your password (or email address for Google-only accounts) and, if enabled, your two-step verification code. Deletion runs straight away.
We may ask you to verify ownership of the account before completing deletion.
2. What we delete
When you are deleting your own account (or a team you own, where applicable), we aim to remove:
- Your user profile and sign-in credentials
- Books and financial records owned by teams you solely control
- AI mailbox assignment and AI mail ingest history tied to your mailbox
- Pending team invites you created, where they are no longer needed
- Bank connections: we ask Plaid to revoke KitFiler's access, then delete the stored access token and all bank data held for workspaces you own
2a. Bank data only
You don't have to delete your account to remove bank data. Under Accounts → Connect bank → Disconnect you can revoke a bank connection and choose to keep or delete the transactions imported from it. When you disconnect, Plaid access is revoked and the access token is deleted immediately. Bank links that are started but never finished are revoked and deleted automatically within 24 hours.
3. Team-owned data
If you are only a member of a team owned by someone else, removing your membership does not delete the team's shared books. The team owner controls that data. Your personal profile can still be deleted; shared transactions and reports remain with the team unless the owner requests otherwise.
4. What may be retained briefly
Copies may remain for a limited time in encrypted backups, security logs, or email delivery logs needed for abuse prevention, auditing, or legal compliance. Those copies are purged on the normal backup/log rotation schedule and are not used to restore your account for active use.
5. Timeline
We aim to complete primary deletion of account and associated operational data within 30 days of a verified request. Backup purge may take longer according to retention cycles.
6. Contact
admin@kitfiler.com · kitfiler.com